Privacy Policy – Shawnee MTD

Effective Date: January 1, 2025

Shawnee Mass Transit District (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, https://shawneemtd.com.

1) Information We Collect

• Schedule Online Form: When requesting a ride online, we may collect your name, email address, phone number, vehicle number (if applicable), county, requested date/time, and any additional message details.
• Purchases: When you buy a monthly pass online, we may collect your name, email, billing/shipping address, payment details, and transaction information. Payment details are processed securely by third-party providers; we do not store full credit card information on our servers.
• Automatically Collected Data: Browser and device information, IP address, pages visited, time on site, and cookies for site functionality and analytics.

2) How We Use Information

• To schedule transportation services
• To process payments for monthly passes
• To provide customer support and respond to inquiries
• To improve site functionality and user experience
• To monitor site performance and security

3) Sharing of Information

We do not sell or rent your personal information. We may share data with:

• Service providers that support hosting, email, analytics, scheduling, and payment processing
• Legal authorities if required by law or to protect safety

4) Cookies & Analytics

We use cookies and analytics tools to measure site usage and improve performance. You may disable cookies in your browser settings, but some features may not work correctly.

5) Social Media

Our website links to our official Facebook and Twitter/X pages. Any interactions on those platforms are governed by their respective privacy policies.

6) Data Retention

• Schedule request data is retained only as long as needed to provide services.
• Payment records are retained for business and legal compliance.
• Analytics data is retained per provider policies.

7) Security

We use reasonable safeguards to protect personal information. Payment transactions are processed securely by third-party providers. However, no online system is completely secure.

8) Your Rights

You may have the right to:

• Access, correct, or request deletion of your personal data
• Restrict or object to certain data uses
• Withdraw consent for marketing communications (if applicable)

9) Contact Us

Shawnee Mass Transit District
Phone: 866.577.6278
711: For Hearing Impaired
Fax: 618.658.8398
Email: ride@shawneemtd.com
Website: https://shawneemtd.com

For accessibility information, please see our ADA Policy.