Shawnee Mass Transit District
100-102 Smart Drive
Vienna, IL 62995
Phone: 618-658-8380
Toll Free: 1-866-577-6278
Fax: 618-658-8398
Email: ride@shawneemtd.com
PHONE EXTENSIONS:
100: Fleet Manager
379: Billing
381: Chief Financial Officer
382: Human Resource Manager
384: Executive Director
388: Safety Coordinator
387: Operations Director
OFFICE HOURS OF OPERATION:
Monday - Friday: 7:30 AM to 4:00 PM
Saturday: Closed
Sunday: Closed
DISPATCH HOURS OF OPERATION:
Monday - Friday: 6:00 AM to 3:00PM
Saturday: Closed
Sunday: Closed
HOLIDAY CLOSINGS:
New Year’s Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Veterans Day
Thanksgiving
Day after Thanksgiving
Martin Luther King Day
Christmas Eve
Christmas Day
To schedule a ride, simply contact dispatch at 866-577-6278 or Dial 711 for the Hearing Impaired. A dispatcher is standing by to talk with you and discuss your transportation needs. Requests for transportation should be made 24-48 hours in advance.
Let the dispatcher know who, when, where you are and where you’d like to go. Be prepared to let them know how many people will be riding and if you need a return trip.
You’ve done all you need to do! Relax, wait patiently and let us take care of the scheduling. Be ready 15 minutes prior to your scheduled pickup time. Please remember that 2 hour advance notice is required for residential pickup and same day service is not guaranteed.
Enjoy the ride! Our clean fleet of vehicles are well maintained on site via an experienced crew of mechanics and state of the art facility. You can count on us when you need us the most!
