Shawnee Mass Transit District
100 Smart Drive
Vienna, IL 62995
Phone: 618-658-8380
Toll Free: 1-866-577-6278
Fax: 618-658-8398
Email: ride@shawneemtd.com
PHONE EXTENSIONS:
0379: Billing
0381: Chief Financial Officer
0382: Human Resources
0384: Executive Director
0387: Operations Director
0388: Safety Manager
0390: Fleet Manager
OFFICE HOURS OF OPERATION:
Monday - Friday: 7:00 AM to 4:00 PM
Saturday: Closed
Sunday: Closed
DISPATCH HOURS OF OPERATION:
Monday - Friday: 6:00 AM to 3:00 PM
Saturday: Closed
Sunday: Closed
HOLIDAY CLOSINGS:
New Year’s Day
Martin Luther King Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Veterans Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
To schedule a ride, simply contact dispatch at 866-577-6278. A dispatcher is standing by to talk with you and discuss your transportation needs. Requests for transportation should be made 24-48 hours in advance.
Let the dispatcher know who, when, where you are and where you’d like to go. Be prepared to let them know how many people will be riding and if you need a return trip.
You’ve done all you need to do! Relax, wait patiently and let us take care of the scheduling. Be ready 15 minutes prior to your scheduled pickup time. Remember, same day service is not guaranteed and 24 hour notice is required for our Inter-City Routes (Metropolis to Paducah, Cairo to Carbondale and Cairo to Cape)
Enjoy the ride! Our clean fleet of vehicles are well maintained on site via an experienced crew of mechanics and state of the art facility. You can count on us when you need us the most!
