Protection Notice to the Public
Shawnee Mass Transit District hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and all related statutes. Title VI and related statutes prohibiting discrimination in Federally-assisted programs require that no person in the United States of America shall on the grounds of race, color, or national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance.
Any person who believes they have been aggrieved by an unlawful discretionary practice regarding SMTD’s programs has the right to file a formal complaint. Any such complaint must be in writing and submitted to the SMTD Title VI Coordinator within sixty, (60) days following the date of the alleged occurrence. For more information regarding civil rights complaints, please contact:
Shawnee Mass Transit District
100 Smart Drive
Vienna, IL 62995
To schedule a ride, simply contact dispatch at 866-577-6278. A dispatcher is standing by to talk with you and discuss your transportation needs. Requests for transportation should be made 24-48 hours in advance.
Let the dispatcher know who, when, where you are and where you’d like to go. Be prepared to let them know how many people will be riding and if you need a return trip.
You’ve done all you need to do! Relax, wait patiently and let us take care of the scheduling. Be ready 15 minutes prior to your scheduled pickup time. Please remember that 2 hour advance notice is required for residential pickup and same day service is not guaranteed.
Enjoy the ride! Our clean fleet of vehicles are well maintained on site via an experienced crew of mechanics and state of the art facility. You can count on us when you need us the most!